Reference

Privacy Policy for Indonesia Accounts

Your account privacy starts with clear collection rules for login details, wallet records, device signals and support chats tied to DANA, OVO, GoPay and QRIS.

DANA data recordsOVO wallet checksGoPay login careQRIS receipt storage
mpo2121trusted Privacy Policy for Indonesia Accounts
CONTACT PATHS

Ask Us About Your Data

Fast privacy contact matters when you cannot access your account, see an unfamiliar wallet record, or want a copy of stored data. Our support desk answers privacy requests by live chat, WhatsApp and email from 09:00 to 23:00 WIB. If you contact us from Surabaya, include your username, registered phone number and the payment method involved so we can verify ownership before discussing account data.

Team online

Live chat privacy desk

Use live chat during 09:00-23:00 WIB for quick privacy questions about login alerts, cookie choices or wallet records. We ask account-check questions before discussing personal data, so keep your username and phone ready.

WhatsApp account checks

Send WhatsApp support a short privacy request when you need a correction or want to report an unfamiliar DANA, OVO, GoPay or QRIS record. We confirm account ownership before changing stored details.

Email data requests

Email [email protected] for access, deletion or update requests that need written handling. Include your username, registered phone, device type and the date of the wallet activity you are asking about.

DATA PRACTICE

How We Handle Privacy Requests

Practical privacy control should be visible inside your account, not hidden behind vague language.

Account data we collect

We collect your username, phone number, login timestamps, device signal and wallet activity needed to run your account. We avoid asking for data that is not needed for access, payment matching or support handling.

Payment privacy handling

DANA, OVO, GoPay and QRIS records are used to match deposits, check withdrawal ownership and resolve wallet disputes. Staff see only the data needed for the request they are handling.

Cookie and device choices

Cookies keep your session active, remember language choices and flag risky sign-in patterns. You can clear browser cookies on your phone, though doing so may ask you to log in again.

Game activity records

Activity in Andar Bahar, Mines, Basketball Betting and other rooms creates account records such as timestamps, stake records and round references. We use those records for dispute checks, fairness queries and account history.

Retention and deletion

Some records are kept while your account is active or while a wallet dispute remains open. When retention duties end, you can ask us to delete or anonymise data linked to your account.

Request verification

Before we share, correct or remove account data, we verify ownership through username, phone confirmation and recent wallet activity. This step protects your account if another person contacts us using partial details.

Privacy Policy Questions You May Search

These answers focus on how the Privacy Policy works when you create an account, use a mobile browser, connect a local wallet or contact support. We keep each answer practical so you know what to send, which channel to use and how we verify requests. If your question involves eligibility or access, the answer also depends on local law where you are located.

We collect account details such as username, phone number, login time, device signal and wallet records needed for DANA, OVO, GoPay or QRIS matching. We use this data for access, support and account safety checks.

Email [email protected] with your username, registered phone number and the request type. We verify ownership before sending account data, and we may ask about recent wallet activity to confirm the request.

Yes, you can request a correction through live chat, WhatsApp or email during 09:00-23:00 WIB. We confirm ownership first, then update eligible details or explain why a record must stay unchanged.

Wallet records are kept for payment matching, withdrawal checks and dispute handling. Access is limited to staff who handle wallet support or risk checks, and we do not sell your payment-related account data.

No. Our cookies support login sessions, language choices and risk checks inside the browser. They do not read private photos, messages or files stored on your phone, and you can clear them in browser settings.

We keep account data while needed for access, wallet disputes, support records and legal duties. When those reasons no longer apply, you can ask us to delete or anonymise eligible account data.

You can request deletion after account closure by email or support chat. Some payment and dispute records may remain for required retention periods, but we will explain what can be removed and what must stay.